Orders & payment
Edit or cancel an order, fix an address, invoices, payment and promo codes.
Can I change or cancel my order?
You have 30 minutes after placing your order to cancel it from your customer account (account.bokabas.com), under “Orders”. After that, cancellation is no longer possible: your order goes straight into preparation at our warehouse, and stopping the p
I didn't receive my order confirmation or tracking email
You'll automatically receive two emails: the order confirmation right after your purchase, then the shipping confirmation email with your tracking link as soon as your package leaves our warehouse. A tip for finding them: search for “Bokabas” in your
Do you offer promo codes?
Yes, just one permanent code: the welcome code. When you sign up for our newsletter (the form is at the bottom of our website), you'll receive a code for 10% off your first order, valid for 7 days. After that, the code expires for good, and we have n
I can't complete my payment, what should I do?
First check: make sure you're on our official website, www.bokabas.com (SEE “Where can I buy Bokabas products?”). Strong authentication (3-D Secure). European regulations require strong authentication for online payments: you need to confirm the paym
What payment methods do you accept?
We offer several secure payment methods for your purchases on bokabas.com. Accepted payment methods. All payments are protected by strong authentication (3-D Secure), in line with current banking regulations. Your payment details are encrypted and pr
How do I get my invoice?
Your invoice can be downloaded from three places, so pick whichever is easiest:. 1. From your customer account (anytime). Log in at account.bokabas.com, open “Orders” and click on the order in question: the “Download my invoice” button is at the bott
Where can I find my order number?
You'll need your order number to track your package, request a return or write to us. It starts with a # (for example: #1234) and can be found in two places:. Can't find the confirmation email? Be sure to check your spam folder, and make sure you're
My promo code isn't working, can you help?
You entered your code, but no discount shows up on your order total? In the vast majority of cases, it comes down to one of the following, so let's check together:. If none of these apply, refresh the page and try applying your code again. Still stuc
I bought a Bokabas product on a marketplace: who should I contact?
Our products are sold through our official stores on certain marketplaces (Amazon, TikTok Shop…), and they're exactly the same as on our website, with the same quality checks. However, for any purchase made on a marketplace, order tracking, delivery
How do I use my gift card?
The Bokabas gift card is sent by email, with a unique code. To use it:. Good to know:. Want to give one? They're available from €10 to €150 on our website.
Do you offer gift wrapping?
We don't offer gift wrapping yet. It's an idea that's been on our minds, and it may well happen someday. In the meantime, here are two ways to treat someone:
Can I pay in installments?
Yes! You can pay for your order in 3 interest-free installments. Just select Klarna when choosing your payment method. To learn more about how paying in installments works (and about all available payment methods), CHECK OUT “What payment methods do
The price dropped after my order, can I get the difference refunded?
No: once your order has been placed, the price you paid is final. We don't make any price adjustments, refund the difference or issue credit, even when a promotion or discount code becomes available after your purchase. We understand that seeing an i