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Bokabas

How do I track my order?

Shipping costs and delivery times

My order hasn't shipped yet, is that normal?

My tracking isn't updating, what should I do?

My package says “delivered” but I didn't receive it

Pickup point or locker delivery: how does it work?

Not home at the time of delivery?

I couldn't pick up my package in time

Do you ship internationally?

Customs duties and taxes: what to expect?

I entered the wrong shipping address, what should I do?

Shipping & tracking

How do I return an item?

I want to exchange one or more items, how do I do it?

Are returns free?

When and how will I be refunded?

I still haven't received my refund

How do I get a return label?

I bought from a partner store: how does it work?

Returns & refunds

My order is incomplete

I received the wrong item

My product is defective, what should I do?

I ordered the same product twice and they're not exactly identical?

A problem with my order?

Can I change or cancel my order?

I didn't receive my order confirmation or tracking email

Do you offer promo codes?

I can't complete my payment, what should I do?

What payment methods do you accept?

How do I get my invoice?

Where can I find my order number?

My promo code isn't working, can you help?

I bought a Bokabas product on a marketplace: who should I contact?

How do I use my gift card?

Do you offer gift wrapping?

Can I pay in installments?

The price dropped after my order, can I get the difference refunded?

Orders & payment

How do I create my account or log in?

How do I use my store credit?

Is my data secure?

Exercising your GDPR rights

How do I unsubscribe from the newsletter?

Customer account

A product is out of stock: when will it be back?

Why are some products often out of stock?

Where are our products made, and why not in France?

Where can I find bag dimensions and clothing sizes?

Do our bags fit as airplane carry-ons?

How do I care for my product? Cleaning tips by material

Caring for our bags: the essential rules

What happens to our defective products?

Products & care

Where can I buy Bokabas products?

How do I contact customer service?

Who are we?

Our commitments

How does the referral program work?

Do you take corporate orders and business gifts?

The brand

Delivery times, shipping costs, package tracking, pickup points: everything about getting your order to you.

How to return an item, who pays for shipping, and how soon you'll get your refund.

Missing item, wrong package, damaged product: step-by-step solutions.

Edit or cancel an order, fix an address, invoices, payment and promo codes.

Log in, find your orders, use your store credit.

Our materials, caring for your products, sizes and restocks.

Where to buy our products, becoming a retailer, and who we are.

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