I didn't receive my order confirmation or tracking emailUpdated 3 hours ago

You'll automatically receive two emails: the order confirmation right after your purchase, then the shipping confirmation email with your tracking link as soon as your package leaves our warehouse. A tip for finding them: search for “Bokabas” in your inbox.

If you can't find them:

1. Check your spam folder: that's the most common reason;
2. Check the email address you entered when ordering: a single typo will stop all our emails from reaching you, and it happens more often than you'd think.

If there's a typo, write to us (from your correct address!) with your name and, if possible, your order number: we'll fix the address and resend your confirmation along with your tracking link.

In the meantime, our tracking page can find your package using your order number and email address: CLICK HERE.

And if you still haven't received anything 3 business days after your order, contact us: we'll send you the tracking details directly.