Shipping & tracking
Delivery times, shipping costs, package tracking, pickup points: everything about getting your order to you.
How do I track my order?
As soon as your order ships, you'll receive a shipping confirmation email with your tracking link. Even easier: our tracking page shows your package's progress at any time, using your order number and email address. To get there, CLICK HERE. You can
Shipping costs and delivery times
We prepare and ship orders within 24 to 48 business hours. Once your order is ready, delivery times and shipping costs depend on the shipping method and destination. You'll find all the details in the tables below, and in every case the exact amount
My order hasn't shipped yet, is that normal?
Yes, in most cases! Every order is prepared within 24 to 48 business hours. Business days run Monday through Friday, excluding public holidays. A real-life example: if you order on a Friday afternoon, preparation starts on Monday, so it's completely
My tracking isn't updating, what should I do?
Don't worry: tracking that goes quiet for a few days is common. Follow these steps in order. In the vast majority of cases, the package is moving even when the tracking isn't:. 1️⃣ Wait 2 to 3 days. It's normal for tracking to show no updates between
My package says “delivered” but I didn't receive it
If your package shows as delivered but you haven't received it, follow these steps in order. In the vast majority of cases, it isn't far away:. 1️⃣ Wait 24 hours. Sometimes the delivery status is updated by mistake, and the package actually arrives w
Pickup point or locker delivery: how does it work?
When you choose delivery to a pickup point or locker, you have a maximum of 5 business days to collect your package, starting from the email letting you know it has arrived (be sure to check your spam folder). This deadline is set by the carriers and
Not home at the time of delivery?
If you're not home when the driver comes by, a few things can happen:. 1. Left in your mailbox. If the package is small enough, the mail carrier will leave it right in your mailbox. That's the most common scenario for our pouches and smaller items. 2
I couldn't pick up my package in time
If the holding period at the pickup point (or post office) has expired, your package automatically heads back to our warehouse. All is not lost!. Just write to us with your order number and the address or pickup point where you'd like to receive your
Do you ship internationally?
Yes! In addition to mainland France and Monaco, we ship to:. Rates, free shipping thresholds and delivery times for each destination are detailed in our article “Shipping costs and delivery times”. For destinations outside the European Union and the
Customs duties and taxes: what to expect?
Mainland France, Monaco and the European Union. No extra charges, ever: the price shown at checkout is the final price. French overseas territories (DOM-TOM). We don't charge any VAT on orders shipped to the DOM-TOM. However, your package may be subj
I entered the wrong shipping address, what should I do?
You can request a change to your shipping address from our customer service team. To write to us, click here. Be sure to include your order number and the full address where you'd like your order delivered: we'll submit a change request to our carrie