My order hasn't shipped yet, is that normal?Updated 3 hours ago

Yes, in most cases! Every order is prepared within 24 to 48 business hours. Business days run Monday through Friday, excluding public holidays.

A real-life example: if you order on a Friday afternoon, preparation starts on Monday, so it's completely normal for your package to head out on Monday or Tuesday. You'll get an email with your tracking link as soon as it's handed over to the carrier.

💡 Already received your shipping email, but the tracking link shows “no information”? Your package is on its way: tracking can simply take up to 72 hours to activate, until the carrier's first scan (SEE “How do I track my order?”).

If you placed your order more than 4 business days ago and still haven't received a shipping email, write to us with your order number: we'll check right away what's going on.