I entered the wrong shipping address, what should I do?Updated 3 hours ago

You can request a change to your shipping address from our customer service team. To write to us, click here.

Be sure to include your order number and the full address where you'd like your order delivered: we'll submit a change request to our carrier.

⚠️ In all transparency: we can't guarantee the request will go through. Sometimes the carrier takes longer to process an address change than to deliver the package itself.

But in most cases, everything works out fine:

• A typo in the ZIP code or city? Carriers are used to it and will almost always know where to deliver.
• Wrong street number? A quick word to your neighbor to let them know a Bokabas package may be heading their way, and you're all set.
• If too much information is missing to deliver to you, the carrier will drop the package off at the nearest pickup location, and you'll get an email telling you where to collect it.
• And if delivery isn't possible at all, the package comes back to us automatically: write to us, and we'll ship it again to the right address (SEE “I couldn't pick up my package in time”).