How do I track my order?Updated 3 hours ago

As soon as your order ships, you'll receive a shipping confirmation email with your tracking link. Even easier: our tracking page shows your package's progress at any time, using your order number and email address. To get there, CLICK HERE. You can also find this link anytime in your customer account: account.bokabas.com (log in within seconds using a code sent to your email, no password to remember).

Good to know: tracking usually activates within 24 hours of the shipping email, but it can take up to 72 hours during busy periods. If it shows “no information” during that window, that's perfectly normal: the package simply hasn't been scanned by the carrier yet.

Didn't get a shipping email? First, check your spam folder. Otherwise, your order is probably still being prepared: allow 24 to 48 business hours before your package heads out.

Your tracking is active but hasn't moved in several days? CHECK OUT “My tracking isn't updating, what should I do?”.