My package says “delivered” but I didn't receive itUpdated 3 hours ago
If your package shows as delivered but you haven't received it, follow these steps in order. In the vast majority of cases, it isn't far away:
1️⃣ Wait 24 hours. Sometimes the delivery status is updated by mistake, and the package actually arrives within the next 24 hours. It also happens that a driver scans the package at the start of their route: the tracking says “delivered” even though the delivery won't happen until a few hours later.
2️⃣ Ask around. Drivers sometimes leave packages with neighbors or the building manager. Be sure to ask them, and if you live in an apartment building, a little note in the lobby often works wonders.
3️⃣ Check your tracking, using the link in your email or on our tracking page (CLICK HERE). If you weren't home, your package may have been dropped off at a pickup point or a post office: its address will be shown there.
4️⃣ Contact the carrier. If the package still can't be found, the carrier is often the fastest way to pinpoint exactly where it was left:
- La Poste / Colissimo: Contact La Poste
- Chronopost: Contact Chronopost
- Mondial Relay: Contact Mondial Relay
5️⃣ Contact us. If, despite your searching and your steps with the carrier, your package still can't be found, contact our customer service team through our contact form, including your order number.