Returns & refunds
How to return an item, who pays for shipping, and how soon you'll get your refund.
How do I return an item?
Changed your mind? No problem: you have 30 days after delivery to return an item, which is more than double the 14-day legal withdrawal period. The item must be new, unused and in its original condition (tags and packaging included). We don't offer e
I want to exchange one or more items, how do I do it?
Purchases made on our website can't be exchanged. They can only be refunded when you make a return. Why don't you offer exchanges?. Handling online exchanges means tracking each return individually, checking which product replaces which, monitoring s
Are returns free?
Return shipping costs are your responsibility if you change your mind. Why aren't they free?. Because “free” returns don't really exist: their cost always gets passed on somewhere, usually in the prices paid by all customers. We prefer a fairer rule
When and how will I be refunded?
Your refund is triggered as soon as your return is received and inspected by our warehouse. You'll then receive a confirmation email. During our quality check, we make sure the item is new, unused and has all its tags. If it doesn't, we won't refund
I still haven't received my refund
Let's check together, step by step:. If the confirmation email is more than 10 days old and nothing has shown up, write to us with your order number: we'll send you the exact refund reference to give to your bank.
How do I get a return label?
You have 30 days after delivery to return a product. It must be new, with its tags, and in resellable condition. Thank you for respecting these conditions so we can restock items in top shape. Standard return (you changed your mind). No label is need
I bought from a partner store: how does it work?
Our products are available at independent partner stores in France and across Europe. For any purchase made at one of them:. If the product is defective, however, we've got your back no matter where you bought it: keep your receipt (it serves as proo