I want to exchange one or more items, how do I do it?Updated 3 hours ago

Purchases made on our website can't be exchanged. They can only be refunded when you make a return.

Why don't you offer exchanges?

Handling online exchanges means tracking each return individually, checking which product replaces which, monitoring stock in real time, then sending out a new shipment, with no guarantee that the item you want will still be available when your return arrives. That process slows down returns for everyone.

That's why we prefer a simple, fast system:

• the returned product is inspected and put back in stock;
• your purchase is refunded;
• you're free to order whatever product you like, whenever you like.

Worried it'll sell out?

If you really want a different product (another size, another color) and are worried it won't be available by the time your return is processed, you can order it right away: it ships within 24 to 48 business hours.

Your original return will be refunded under our usual terms, separately from this new order.