I bought from a partner store: how does it work?Updated 3 hours ago

Our products are available at independent partner stores in France and across Europe. For any purchase made at one of them:

• Returns and exchanges: these are handled directly by the store where you bought the item, under its own terms (every retailer has its own policy, so check with them, receipt in hand);
• Purchases made on our website can't be returned to a partner store, and likewise, an in-store purchase can't be returned through our website.

If the product is defective, however, we've got your back no matter where you bought it: keep your receipt (it serves as proof of purchase) and follow the steps in our article “My product is defective, what should I do?”.