How do I return an item?Updated 30 minutes ago

Changed your mind? No problem: you have 30 days after delivery to return an item, which is more than double the 14-day legal withdrawal period. The item must be new, unused and in its original condition (tags and packaging included). We don't offer exchanges, only refunds (SEE “I want to exchange one or more items, how do I do it?”).

Here's how it works, in just a few steps:

1. Log in to your customer account at account.bokabas.com (enter your email and you'll receive a login code, no password needed);
2. Open the order in question and click “Request a return”, selecting the item(s) and the reason;
3. We approve your request within 24 to 48 business hours, and you'll then receive a confirmation email with instructions;
4. Send the package back with tracking to the address given in the email, then reply with your tracking number.

💡 Don't look for a return slip in your package: we don't include one, as part of our paper-free approach. Everything happens in your customer account.

⚠️ Important: your return must be shipped directly to our mailing address, never to a pickup point or locker, where the package would be refused.

⚠️ If your product is defective or doesn't match your order, please don't send it back without letting us know first: it could be put back in stock by mistake. To report a defect, use this form before sending anything.

As soon as we receive and inspect your return, we'll process your refund (SEE “When and how will I be refunded?”). If you paid with a gift card, the gift card will be recredited and you'll be able to use it again.

🌿 A quick word about the planet: choosing the right product from the start means fewer returns, so less shipping, less cardboard and less CO₂. We put as much information as possible on our product pages, but if you have the slightest doubt (dimensions, material, color), feel free to write to us before you buy: we're always happy to help.

How do I know my return has arrived?

Depending on the carrier and shipping option you chose, a return can take up to 15 calendar days to reach our warehouse. No need to worry in the meantime: your tracking number is your proof. As soon as your return is received and inspected, you'll get an email confirming your refund. If your tracking shows delivery to our warehouse more than 7 days ago and you haven't heard from us, write to us with your order number and your return tracking number.