Customer account

How do I create my account or log in?

At Bokabas, there's no password to create or remember: your account works with a one-time login code, which is simpler and safer. Even faster: you can also log in with one click using your Google account (“Continue with Google”). Your account is crea

How do I use my store credit?

If we've given you store credit (as a goodwill gesture, for example), here's how it works:. If the credit doesn't show up at checkout, make sure you're logged in with the same email address as your original order.

Is my data secure?

At Bokabas, we take protecting your data very seriously. When you browse our website or place an order, your personal information (name, email, address, phone number…) is used only to make sure your purchases go smoothly and to give you the best poss

Exercising your GDPR rights

We pay particular attention to protecting your personal data. Under the GDPR, you can exercise your rights by submitting a request to our customer service team through our contact form (to do so, click here). Processing times. GDPR requests are proce

How do I unsubscribe from the newsletter?

At the very bottom of each of our newsletters, you'll find the “Unsubscribe” link. You'll then have a choice:. You'll still receive emails related to your orders (confirmation, shipping, returns…), though: they're essential for keeping track of your