My product is defective, what should I do?Updated 3 hours ago

Occasionally, a product may have a manufacturing defect (a sloppy seam, a temperamental zipper, damaged fabric…).

Every one of our pieces is hand-sewn and inspected before shipping, and we're constantly working to tighten these checks, but a defect can sometimes slip through the cracks.

If that's the case for you, fill out this form and include:

• your order number (e.g., #1234);
• a photo of the whole product with the Bokabas label visible;
• a sharp photo of the defect, taken in good light.

Our team will get back to you quickly and, if the defect is confirmed, we'll replace your product.

⚠️ Please don't send the product back without letting us know first: it could be put back in stock by mistake.