My order is incompleteUpdated 3 hours ago

What should you do if an item is missing from your order?

1. Take photos of your package. Before doing anything else, photograph your package exactly as you received it, from several angles (outer packaging included). Clear, sharp photos will help us handle your request much faster.

2. Contact our customer service team. Explain the situation, including your order number and the missing item (to do so, click here). You won't be able to attach photos to your first message: don't worry, we'll ask for them in our reply.

What happens next?

As soon as we receive your message, our team takes care of your request. We'll check whether it was a packing error or damage that occurred in transit, then get back to you with a solution.

If the package was left at your door or in your mailbox and products were stolen, we'll let you know what steps to take.