How do I contact customer service?Updated 3 hours ago

You can contact us right here. It's the most effective way to get your request handled quickly.

Why do we work exclusively in writing?

We don't offer phone support. This is a deliberate choice:

• it lets us handle requests faster;
• check the details of your order precisely;
• look up your history;
• and give you a complete, reliable answer from the very first reply.

Phone calls lead to incomplete conversations and imprecise information, and they drag out response times. Handling everything in writing avoids these problems and ensures clear follow-up.

Response times

We reply within 48 business hours, and often much sooner.

There's no need to send multiple messages: it won't bump your request up the line, and it actually slows things down. One message is all it takes, and we'll get back to you as soon as your request comes up in the queue.

Our team reads every request and answers each one individually. If we need more information, we'll ask you directly.

To speed things up, be sure to include your order number in your message.